Description
THIS EXTENDED WARRANTY COVER CAN ONLY BE PURCHASED WITH A NEW DEVICE AT THE TIME OF PURCHASE. IT MAY NOT BE PURCHASED AFTER THE INITIAL PURCHASE
Extend the warranty of your new Oxva Xlim SQ Pro Starter Kit from 3 months to 6 months
CartelCare + CANNOT be added after the order has been placed
Terms & Conditions (The Legal Stuff)
The CartelCare+ Extended Warranty must be purchased in conjunction with the purchase of a new Oxva Xlim SQ Pro Starter Kit. Keep the confirmation and the original sales receipts of your product(s). Proof of purchase may be required if there is any question as to your products eligibility for the CartelCare+ Extended Warranty coverage. The extended warranty does not cover accidental or physical damage of any form. CartelCare+ cannot be transferred to another device or transferred should the product be sold on to another user
Exclusions
Under no circumstances will the following items be covered or considered covered under the warranty or. extended warranty of a product:
- RBAs (Rebuildable Atomizers)
- RDAs (Rebuildable Dripper Atomizers)
- RTAs (Rebuildable Tank Atomizers)
- Mech Mods
- Commercial Coils (Installed or Replacement)
- Pods (Standard or Replacement)
- Disposable Vapes
- Glass (Standard or Replacement)
- Liquid Damage of Any Nature
Refund Policy
Returns
Our Returns Policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept returns on any E-Liquid purchases.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at daly_kieran@yahoo.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at daly_kieran@yahoo.com and send your item to: 2 Penny Lane, Pinotage Road, Meyersdal Johannesburg Gauteng ZA 1448.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: VAPE CARTEL - SHOP UL14 MEYERSDAL MALL, Cnr Michelle Avenue and Hennie Alberts, Meyersdal, 1447.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R500.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.