SHIPPING RATES AND POLICY

PLEASE NOTE

All online orders are received by Vape Cartel's Head Office and can only be shipped from our Head Office. All online order enquiries are to be directed to Chad at the Vape Cartel head Office on 011 867 1423.

ORDERING FROM VAPE CARTEL

Vape Cartel strives to get your order out to you as quickly and seamlessly as possible. Orders placed before 15:00 will be shipped overnight on the same day of ordering. Any orders placed after 15:00 will only be attended to the following business day. These orders will also be shipped overnight the following day. To avoid any delays in shipping, please ensure that all orders are placed with the correct information. We require the following for The Courier Guy shipments:

  • Name and Surname
  • Physical Address and Postal Code (Postal code has to be correct, as The Courier Guy system uses the Postal Code to select your area) (No P.O. Box Addresses)
  • Cellular Telephone Number

The Courier Guy will send information to your mobile phone pertaining to the delivery of your order. Please ensure that your mobile number is correct

Regrettably, no orders will be shipped or delivered on Public Holidays or Weekends. 

Please inspect your orders carefully before signing for the order. Once the waybill has been signed Vape Cartel cannot accept any responsibility for orders that were damaged in transit.

ORDERS OVER R1250.00 HAVE THE OPTION TO SHIP OVERNIGHT FREE OF CHARGE. PLEASE SELECT THE FREE SHIPPING OPTION. THIS IS THE SAME OVERNIGHT SERVICE AS THE THE COURIER GUY OVERNIGHT COURIER SERVICE. NO TIME ESTIMATION PERTAINING TO THE DELIVERY OF THESE ORDERS CAN BE GIVEN

THE COURIER GUY WILL ATTEMPT 3 DELIVERIES. IF THE THIRD ATTEMPT IS UNSUCCESSFUL,THE PACKAGE WILL BE RETURNED TO VAPE CARTEL MEYERSDAL, THE CUSTOMER WILL BE LIABLE FOR THE SHIPPING FEE TO RESHIP THE PRODUCT

TCG NEXT BUSINESS DAY (LIGHTWEIGHT) (Orders under R500) COURIER SERVICE

For a flat rate of R105.00, Vape Cartel will ship your order with The Courier Guy to your doorstep overnight. All The Courier Guy shipments are sent out Overnight Express and will be delivered to your doorstep during the course of the following business day. 
Please Note: Delivery will take place between 8am - 6pm
Please Note: Outlying areas may take up to 72 hours
Please Note: Only applicable to orders up to 2.00kg

TCG NEXT BUSINESS DAY (Orders R501 to R900) COURIER SERVICE

For a flat rate of R52.50, Vape Cartel will ship your order with The Courier Guy to your doorstep overnight. All The Courier Guy shipments are sent out Overnight Express and will be delivered to your doorstep during the course of the following business day. 
Please Note: Delivery will take place between 8am - 6pm
Please Note: Outlying areas may take up to 72 hours
Please Note: Only applicable to orders up to 2.00kg

TCG NEXT BUSINESS DAY (Orders R901 to R1250) COURIER SERVICE

For a flat rate of R26.25, Vape Cartel will ship your order with The Courier Guy to your doorstep overnight. All The Courier Guy shipments are sent out Overnight Express and will be delivered to your doorstep during the course of the following business day. 
Please Note: Delivery will take place between 8am - 6pm
Please Note: Outlying areas may take up to 72 hours
Please Note: Only applicable to orders up to 2.00kg
TCG SAME DAY DELIVERY

Please Note: Only applicable to orders paid before 10:00am in Johannesburg and Pretoria ONLY

Please Note: Certain areas within Johannesburg and Pretoria may be excluded. Please contact us for confirmation of this service

For a flat rate of R126.00, Vape Cartel will ship your order with The Courier Guy to your doorstep Same Day. All The Courier Guy shipments are sent out Same Day Express and will be delivered to your doorstep during the course of the following business day. 
Please Note: Delivery will take place between 12pm - 6pm
Please Note: Only applicable to orders up to 2.00kg

IN-STORE COLLECTIONS

In store collections are available from the Vape Cartel Head Office Only. Please call to arrange.

INTERNATIONAL ORDERS

Vape Cartel is able to ship any order Internationally. Please contact us to discuss these options.  

PRE ORDERS

Some products may be purchased through Vape Cartel on a pre order basis. An estimated date of delivery will be communicated on the product page. The estimated date of delivery is subject to change as Vape Cartel is dependant on third party suppliers and shippers for these items. Pre Orders will be shipped on the next business day once Vape Cartel receives the products. This is to allow quality checks and to ensure the product received is correct. 

LATE DELIVERIES

PLEASE NOTE THAT VAPE CARTEL WILL ENDEAVOUR TO HAVE ALL ORDERS SENT OUT AS QUICKLY AS POSSIBLE. ONCE ORDERS HAVE LEFT OUR STORE, WE ARE AT THE MERCY OF OUR COURIER PARTNERS AND CANNOT BE HELD RESPONSIBLE FOR ANY LATE DELIVERIES.