All online orders are received by Vape Cartel's Head Office and can only be shipped from our Head Office. All online order enquiries are to be directed to Chad at the Vape Cartel head Office on 011 867 1423.
ORDERING FROM VAPE CARTEL
Vape Cartel strives to get your order out to you as quickly and seamlessly as possible. Orders placed before 15:00 will be shipped overnight on the same day of ordering. Any orders placed after 15:00 will only be attended to the following business day. These orders will also be shipped overnight the following day. To avoid any delays in shipping, please ensure that all orders are placed with the correct information. We require the following for JKJ Express shipments:
- Name and Surname
- Physical Address and Postal Code (Postal code has to be correct, as the JKJ Express system uses the Postal Code to select your area) (No P.O. Box Addresses)
- Cellular Telephone Number
JKJ Express Couriers will send information to your mobile phone pertaining to the delivery of your order. Please ensure that your mobile number is correct
Regrettably, no orders will be shipped or delivered on Public Holidays or Weekends.
Please inspect your orders carefully before signing for the order. Once the waybill has been signed Vape Cartel cannot accept any responsibility for orders that were damaged in transit.
ORDERS OVER R3000.00 HAVE THE OPTION TO SHIP OVERNIGHT FREE OF CHARGE. PLEASE SELECT THE FREE SHIPPING OPTION. THIS IS THE SAME OVERNIGHT SERVICE AS THE JKJ EXPRESS OVERNIGHT COURIER SERVICE. NO TIME ESTIMATION PERTAINING TO THE DELIVERY OF THESE ORDERS CAN BE GIVEN
JKJ EXPRESS WILL ATTEMPT 3 DELIVERIES. IF THE THIRD ATTEMPT IS UNSUCCESSFUL,THE PACKAGE WILL BE RETURNED TO VAPE CARTEL MEYERSDAL, THE CUSTOMER WILL BE LIABLE FOR THE SHIPPING FEE TO RESHIP THE PRODUCT
JKJ NEXT BUSINESS DAY (LIGHTWEIGHT) COURIER SERVICE
JKJ NEXT BUSINESS DAY (Orders R1000 to R2000) COURIER SERVICE
JKJ NEXT BUSINESS DAY (Orders R2000 to R3000) COURIER SERVICE
Please Note: Only applicable to orders paid before 9:30am in Johannesburg and Pretoria ONLY
Please Note: Certain areas within Johannesburg and Pretoria may be excluded. Please contact us for confirmation of this service
THIS SERVICE IS CURRENTLY UNAVAILABLE
In store collections are available from the Vape Cartel Head Office Only. Please call to arrange.
Vape Cartel is able to ship any order Internationally. Please contact us to discuss these options.
Some products may be purchased through Vape Cartel on a pre order basis. An estimated date of delivery will be communicated on the product page. The estimated date of delivery is subject to change as Vape Cartel is dependant on third party suppliers and shippers for these items. Pre Orders will be shipped on the next business day once Vape Cartel receives the products. This is to allow quality checks and to ensure the product received is correct.
PLEASE NOTE THAT VAPE CARTEL WILL ENDEAVOUR TO HAVE ALL ORDERS SENT OUT AS QUICKLY AS POSSIBLE. ONCE ORDERS HAVE LEFT OUR STORE, WE ARE AT THE MERCY OF OUR COURIER PARTNERS AND CANNOT BE HELD RESPONSIBLE FOR ANY LATE DELIVERIES.