Shipping Policy

PLEASE NOTE: ALL ONLINE ORDERS WILL BE SHIPPED FROM HEAD OFFICE AND HEAD OFFICE ONLY. ALL ONLINE ORDER QUERIES ARE PLEASE TO BE DIRECTED TO HEAD OFFICE DIRECTLY
Vape Cartel strives to get your order out to you as quickly and seamlessly as possible. Orders placed before 15:00 will be shipped the same day. Any orders placed after 15:00 will only be shipped the next business day. To avoid any delays in shipping, please ensure that all orders are placed with the correct information. We require the following for The Courier Guy shipments:
  • Name and Surname
  • Physical Address and Postal Code (No P.O. Box Addresses)
  • Cellular Telephone Number
No orders will be shipped on Public Holidays or Weekends. 
Please inspect your orders carefully before signing for the order. Once the waybill has been signed Vape Cartel cannot accept any responsibility for orders that were damaged in transit.
ORDERS OVER R1100.00 HAVE THE OPTION TO SHIP OVERNIGHT FREE OF CHARGE
 
THE COURIER GUY OVERNIGHT (LIGHTWEIGHT) COURIER SERVICE:
For a flat rate of R60.00, Vape Cartel will ship your order with The Courier Guy to your doorstep overnight. All The Courier Guy shipments are sent out Overnight Express and will be delivered to your doorstep by 10:30am the following business day.
Please Note: Outlying areas may take up to 72 hours
Please Note: Only applicable to orders up to 2.00kg
THE COURIER GUY OVERNIGHT (HEAVYWEIGHT) COURIER SERVICE:
For a flat rate of R80.00, Vape Cartel will ship your order with The Courier Guy to your doorstep overnight. All The Courier Guy shipments are sent out Overnight Express and will be delivered to your doorstep by 10:30am the following business day.
Please Note: Outlying areas may take up to 72 hours
Please Note: Applicable to orders over 2.00kg
THE COURIER GUY SAME-DAY (LIGHTWEIGHT) COURIER SERVICE:
For a rate of R80.00, Vape Cartel will ship your order with The Courier Guy to your doorstep same day. 
Please Note: Only applicable to orders paid before 9:30am in Johannesburg and Pretoria ONLY
COLLECTIONS:
In store collections are available. Please call to arrange.
INTERNATIONAL ORDERS: 
Vape Cartel is able to ship any order Internationally. Please contact us to discuss these options.  
PRE ORDERS:
Some products may be purchased through Vape Cartel on a pre order basis. An estimated date of delivery will be communicated on the product page. The estimated date of delivery is subject to change as Vape Cartel is dependant on third party suppliers and shippers for these items. Pre Orders will be shipped on the next business day once Vape Cartel receives the products. This is to allow quality checks and to ensure the product received is correct. 
 
LATE DELIVERIES:
Please note that Vape Cartel will endeavour to have all orders sent out as quickly as possible. Once orders have left our store, we are at the mercy of our courier partners and cannot be held responsible for any late deliveries.